The Information Technology Infrastructure Library (ITIL), which has become the best-practices standard in managing technology, has just come through a much-anticipated revision ("refresh") which effectively transforms it into a new kind of animal. I had the opportunity to talk with ITIL's key contributor Sharon Taylor about the impact of the new version and how it changes the best-practice landscape and the role it now plays in the business of technology. Here's a link to the interview in TechRepublic magazine. Feel free to digg, vote, forward...
