Being a web 2.0 business has become synonymous with using the internet to become more "open and transparent." Does transparency in commerce mean that your community discussions are live, spontaneous, interactive and accessible?
For a hyper-individualized, billion-dollar company like Zappos that is built on service and also happens to sell shoes (and other neat stuff), it seems to come with the territory. For other businesses, it may still be safely diluted down to discussions that are recent, honest but controlled, and filtered by qualifying criteria.
What about the federal government? Can it follow a business-collaboration meme? In this C-Span clip, White House Spokesman Robert Gibbs weighs in on how questions coming from Facebook and Twitter give the new Town Hall meetings a sense of openness and transparency. (Chip and Helen are not buying it.) I have a feeling Helen Thomas wins the transparency award no matter which side of the aisle you're on.
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